FAQ's
A1. NBQ Rewards is a points-based reward program which rewards NBQ credit card customers based on your spending and usage on your credit card. NBQ Rewards can be redeemed and used for purchasing a variety of lifestyle and personal products like airline ticketing, hotel reservations, online/ecommerce transactions, electronics, health and fitness packages and much more.
A2. NBQ Rewards program has specifically been designed to provide the best offers and options to our customers, while redeeming points for purchases or services. With every spend, customer can accumulate points and use them across a variety of options.
A3. You would need to register to the NBQ Rewards portal by visiting https://tickets.erewardsredeem.com/nbq/customer.html?action=activateMemberAccount and following the suggested steps for registration.
A4.There are no charges to enroll to the program.
A5. Yes, online purchases are eligible for earning rewards points.
A6. Yes, the registration/log in process for NBQ Rewards portal is independent of your access to the NBQ Online/Mobile banking.
A7. To log in to the NBQ Rewards portal, you need to activate your NBQ Rewards account and create your account user name and password. Once these details are successfully created, you will be taken to the Login screen.
A8.You can check your points summary by logging into your NBQ Rewards portal.
A.9 Yes, NBQ Reward points have a validity of 24 months. Any unused points which are not redeemed within this period, will automatically expire.
A10. You can refer to the website - https://tickets.erewardsredeem.com/nbq/customer.html?action=tac for the detailed terms and conditions related to NBQ Rewards program.
A11. You can start redeeming your reward points as soon as it gets credited to your NBQ Rewards account.
A12. You can view your NBQ Rewards points on your account summary in the 'My Account' page.
A13. Please visit the NBQ Rewards portal - https://tickets.erewardsredeem.com/nbq/customer.html?action=userLogin and click on the "Forgot Password" option. Once the required information is entered like mobile number and date of birth, an OTP will be sent to the registered mobile number. Using this OTP, you can reset the password.
A14. On entering the wrong password more than three times, the account would be locked. You would need to call 600 56 56 56 to re-activate the account.
A15. The points will be updated to your account during every monthly statement cycle.
A16.The OTP will only be sent to the registered mobile number with NBQ.
A17. Yes, redemption history can be viewed on the 'Product Redeemed tab' on 'My Account' Page.
A18. Yes, redemption history can be viewed on the 'My Redemption' tab' on 'My Account' Page.
